FAQs

FAQs

The following are a list of our most frequently asked question. If you don’t find the answer you’re looking for here, then please don’t hesitate to contact us.

What are your business hours? Where is your store located?

Our store is open Monday to Friday 9am – 5pm, and Saturday 9am – 12 noon. We are closed on all Public holidays, and for the week between Christmas & New Year. You can shop online through our secure website – open 24 hours per day.

We are located in the grounds of Rockhampton Baptist Church, 650 Norman Rd, North Rockhamton, Qld.

What if the item I want is not on your website?

If you cannot find an item on the website, email us, or phone us during business hours. We will do our best to source the item for you, at the best possible price.

How quickly will you dispatch my order?

When you place an order, we will process it on our next business day. When at all possible, it will be dispatched on that same day.

Can I order items that are out of stock?

Yes, we accept backorders. We will email you to inform you of the expected waiting time for the item.

Do you give refunds?

If the item arrives damaged, or if, for any legitimate reason, you are not satisfied with the item, contact us by email or phone to arrange a Return Authorisation. In most cases, the refund will cover the purchase price of the items not including postage.

Do you offer discounts?

We offer 10% discounts to churches & mission accounts. Please contact us to arrange this.

What postage & handling do you charge?

Australia:

  • Orders Under $30 – $8.95
  • Orders $30 – $59.95 – $13.95
  • Orders $60 – $99.95 – $15.95
  • Orders $100 and over – FREE

For overseas orders, other rates apply, which will vary.

Do you offer Gift Vouchers?

Yes. We sell Gift Vouchers starting at $10.00. Please contact us by email or phone to purchase.

How do your prices compare to other similar stores?

We endeavour to keep our prices as low as possible, and competitive with other Christian bookstores. However, prices are subject to regular change without notice. If you find an item cheaper elsewhere, in most cases we will match the price. Simply contact us.

Is your checkout secure?

Yes you can purchase with confidence – our checkout is secured by a 128bit SSL certificate.